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Quality Assurance
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Accesstek is dedicated to producing quality work to ensure that we save you time and help process your reports in the allocated time. Our standards are very high, we take pride in the quality of our product and strive to satisfy our clients' needs. As part of our total commitment to quality, all reports are audited based on the following criteria:
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 Quality standard as per AAMT guidelines at 98% plus
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Discrepancies brought to the attention of the dictator.
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Proper check on spellings, grammar, format and content.
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Use of latest versions of medical, English and drugs dictionaries.
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Use of appropriate templates provided by the client.
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Producing reports on the clients’ letterheads.
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Accurately reflect the dictator’s intended meaning.
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3-tier quality control.
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Additional proof reading layer.
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Regular feedback and interactive sessions between the typists and QA personnel to ensure continuous strive towards achieving highest quality reports.
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Data Security
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Highest degree of patient record confidentiality.
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HIPAA compliant.
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User ID and Password given to each user.
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All documents are encrypted using 128-bit SSL secure
encryption technologies between all transfers.
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All transcription reports and confidential information
are removed from the
transcribers' PCs when they log off.
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Signing of Confidentiality Agreement with all employees.
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Printers/floppy drives are disabled from all workstations.
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Restricted Internet access.
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Turn Around Time
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Our standard turnaround time is 24 hours.
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Dictations are downloaded from our server at 1:00 am GMT every Tue-Sat and the documents are returned before 1:00 am GMT the following day.
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Urgent reports can also be transcribed depending upon the client’s requirements.
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Availability
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24 x 7 availability of your content through the Web.
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Tariff
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We charge our clients on a per line basis.
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Our per line rate is competitive and can be provided upon request.
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Urgent reports can also be transcribed depending upon the client’s requirements.
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Client Satisfaction
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We are always open to opinions and suggestiosn from our clients. We believe that client satisfaction is an important part of developing a good relationship with the other players of the industry. After all, a satisfied client will act as an advocate for Accesstek.
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Customer Service
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24 x 7 customer services for problem resolution.
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