Xstek is committed to providing a service that is efficient, accurate, quality oriented and reliable. We are dedicated to producing quality work to ensure that we save you time and help process your reports in the allocated time. Our standards are very high, we take pride in the quality of our product and strive to satisfy our clients’ needs.

Some of the benefits of our solution include:

• No setup cost or minimum requirements
• Improved turnaround time for dictations
• Reduced costs via improved departmental efficiency
• Web-based document and workflow management, access from anywhere, anytime
• Multiple accounts for secretaries, doctors and managers with individual roles and rights, fully configurable
• Skilled staff can be used for other duties
• Full Patient history on one page
• Easy and ready integration with the hospital’s Patient Management System (PAS)
• Custom Management Reporting (MIS)

Data Security:

Data Security and producing quality transcripts are our foremost objectives.
• We are GDPR compliant
• We are NHS Data Security & Protection Toolkit compliant
• We have completed the latest version assessment on the IG Toolkit
• We are registered with the Information Commissioner’s Office (ICO)
• All data is stored in our dedicated servers hosted within UK in ISO27001 certified data centres
• Our application sits behind dedicated Cisco firewall
• All data transfers to our servers are done using SSL 256-bit encryption
• All user accounts have unique login and password
• Restricted Internet access.
• Confidentiality and non-disclosure agreements are signed by every employee upon engagement
• All staff receive regular training on key policies including Data Protection
• All external drives, serial and USB ports are blocked on staff computers, no portable memory devices are allowed in production area

Quality Assurance:

As part of our total commitment to quality, all reports are audited based on the following criteria:
• Quality standard as per AAMT guidelines at 98% plus.
• Discrepancies brought to the attention of the dictator.
• Proper check on spellings, grammar, format and content.
• Use of latest versions of medical, English and drugs dictionaries.
• Use of appropriate templates provided by the client.
• Producing reports on the clients’ letterheads.
• Accurately reflect the dictator’s intended meaning.
• 3-tier quality control.
• Additional proof reading layer.
• Regular feedback and interactive sessions between the typists and QA personnel to ensure continuous strive towards achieving highest quality reports.

Turn Around Time:

• Our standard turnaround time is 24 hours.
• Urgent reports can also be transcribed on client’s request

Tariff:

• We charge our clients on a per line basis
• Standard calculation of one line as 65 characters
• Our per line rate is competitive and can be provided upon request

Support:

• 24/7/365 Email support
• On-demand free of cost old documents retrieval
• Business hours Phone Support

Training:

• We have a fully-equipped training wing with latest training materials
• Our instructors are experienced in this field for several years
• Complete training given on all aspects including English grammar, structure and style, knowledge of medical transcription practices, skill in word processing, spelling and proofreading
• Our highest professional standards contribute to the medical transcriptionist’s ability to interpret, translate, and edit medical dictation for content and clarity